Associate. Customer Care Full Time

Your Responsibilities:

As Customer care executive, your typical day may include the following:

1. Patient Registration:

• Welcome & greet patients & ask query of the patient as per set checklist & company procedure.
• Patient demographic data and accurate eligibility are entered in the HIS registration modules.
• Help in Registration form & Insurance form fill up
• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO,
• general patients and inform them about their payment mode.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the
• Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Handover Patient Registration Cards to the patients after patients attendance confirmed in the
• appointment module.
• Ensure soft copies of emirates ID and insurance card (if applicable) uploaded and tagged to the correct patient EMR.
• Ensure financial consent signed from the patient or legal guardian and uploaded in the EMR.

2.Appointments:

• Book appointments over phone as well as through walk ins and confirm their attendance in HIS.
• Promote Medcare packages as per the patient’s ability & need.
• Update patients about the waiting time.
• Schedule patients according to the doctor’s availability.
• Ensure no-shows are contacted and rescheduled accordingly.
• Check doctor’s appointments calendars are created and updated.

3.Patient Relations:

• Act as first level of Problem Solving and grievance handling of patients.
• Maintain cordial patient relations.
• Ensure patients are informed if a doctor is running late or called out.
• Ensure reception area is well maintained, neat and clean.
• Ensure all standard protocols set by organization are maintained.

4. Insurance Coordination:

• Check with Insurance Coordinator for cases requiring approvals.
• Coordinate with Symphony for insurance related matters.
• Check with Insurance Coordinator the status of the Insurance card produced by the patient.
• Check with the Insurance coordinator about the packages covered.

Education & Experience:

• Bachelor’s degree in any field.
• 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retail
• sector.
• Good communication skills.
• Flexibility to work in shifts.
• Demonstrate good customer handling skills.
• European nationals preferred