Telephone Operator Full Time

Position Title : Telephone Operator

• Supports the provision of safe, patient and family focused quality care.
• Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Supports the American Hospital Dubai mission and vision statement.
• Rresponsible for operating and administrating the hospital main telephone and emergency systems, by answering all incoming external and internal calls.
• Directs patients and customers to the appropriate area.
• Handles all emergency code calls.
• Handles Public Announcements through the Public Address.

Duties And Responsibilities:

• Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
• Handling patient complaints and address it to the concerned Clinic Manager/Supervisor in timely manner without delay.
• Assists in orientation of new staff member to the Switchboard.
• Facilitates efficient operator function by consulting and communicating with all co-workers.
• Maintain complete knowledge at all time of all hospital features, services and hours of operations.
• Maintains caller flow by answering calls within three rings and ensures customer cue is at minimum.
• Transfers calls to appropriate staff/departments.
• Maintains and updates hospital extensions, call lists, physicians’ names, Department Head and contact numbers.
• Create all required 24-hour Public Announcements through the Public Address System.
• Perform continuous weekly testing of code Blue and Green system.
• Responds to all emergency calls promptly according to the established procedure.
• Ensure that the place of work and surrounding area is kept clean & organized at all time.
• Demonstrates adequate Medical Terminology.
• Demonstrate computer literacy (in Meditech System) and efficiency.
• Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.

Requirements : 

• High School Graduate

• Excellent English and Arabic verbal/written communication skills.
• Basic computer literacy
• Exposure to / experience with customer service principles
• Exposure to / experience with CQI / JCI principles