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Assistant Front Office Manager Jobs in UAE
About the Job:
An opportunity has arisen for a Assistant Front Office Manager to join Front Office department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:
- Assists the Front Office Manager in all aspects of their duties
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
- To handle and resolve any guest complaints received at the Front Desk
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Maximise occupancy, revenue and average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports
- Compile statistics for Front Office and provide reports relating to that area
- Continually check the accuracy of room count
- Approve upgrades and special amenities in absence of Front Office Manager.
- Maintain inter-departmental relationships to ensure seamless customer service
- Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
- Must be able to perform any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 Years experience as an Assistant Front Office Manager in an international Hotel Chain
- Pre opening experience is mandatory
- Outstanding concern for quality, hospitality and guest satisfaction
- Great financial management experience (P&L, forecasting, budget)
- Strong knowledge of property management systems
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry
