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Call Center Agent Job in Dubai, UAE
About the job
Hiring Call Center Agent with atleast 3+ years UAE experience preferably with shipping and logistic background. Interested candidates matching the job criteria are encouraged to send their updated resumes at WS.Recruitment@worldsecurity.ae
Job Purpose:
Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.
Job Description:
- Deliver the best customer service by attending and resolving queries / issues.
- Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
- Analyze the various parts of a problem properly and develop logical solutions
- Manage difficult customer situations with a positive and professional behaviour, empathize and solicit feedback to improve service.
- Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
- follow up on registered cases / queries when necessary.
Required Criteria:
- Bachelors degree preferably in business administration
- Atleast 3+ years experience
- Excellent English and Arabic communication skills
- Proficient in Microsoft Office
- Listening Skills
- Attention to detail
- Problem Solving Skills
- Stress management skills.
