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Assistant Executive Housekeeper Jobs in Abu Dhabi, UAE
Responsibilities:
- Responsible for carrying out store room and kitchen inspections to make sure that they are clean and in good order
- To assist the Executive Housekeeper in all aspects of managing the Housekeeping Department
- To ensure that cleanliness and service standards are maintained in all areas of the hotel
- To assume all responsibilities of the Executive Housekeeper during his/her absence
- To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they perform their duties effectively at all times
- Proactive communication with his/her colleagues and the management team
- To develop and implement the Standard Operating Procedures for the
- department
- To assist in overseeing the Housekeeping selection and staffing
- Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment
- To attend all meetings according to schedule and business requirements
- To ensure checks of all rooms allocated to all guests requiring special attention
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
- Promote and recognize opportunities to provide guest service above and beyond
- all expectation
- To monitor all aspects of the preventive planned maintenance system
- To monitor efficient use of all guest supplies
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times
- To conduct annual inventory of linen and Housekeeping equipment
- To keep and record all Lost and Found items in line with the policy
- To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure
- To carry out annual appraisals on all colleagues
- To conduct departmental orientation for all new colleagues
- To liaise with the Training Manager on departmental learning and development needs.
- To carry out any other reasonable requests as directed by the Executive Housekeeper.
Key Competencies
- Senior School qualifications or equivalent is essential or Degree or Higher National Diploma equivalent in Hospitality/Hotel Management/ Business.
- A minimum of 3 years’ experience in Housekeeping Management
- A minimum of 5 years’ experience of working in a 5* Hotel environment.
- Previous experience of working in Asia will be a big advantage
- Fully conversant with computerized systems
- Prior knowledge and experience with Opera system
- Familiar with Budget Planning, Cost Controlling
- Mature, but outgoing personality with excellent interpersonal skills
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
- Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively
- Clear communicator; effective verbal and written communication skills in English
- Proven ability to successfully motivate and lead a team
- Ability to plan and organize large projects
- Trainer skills and ability to mentor and develop team members.
