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Reservations Agent Jobs in Dubai, UAE
About the Job:
An opportunity has arisen for a Reservations Agent at Jumeirah Group & Corporate for a highly motivated and hard working individual.
Your key duties will include:
- Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
- Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
- Achieve minimum standards related to external reservation audits for LQA and IFH call standards
- Proactively handle and resolve customer queries and escalations through all channels which may include Telephone, email, WhatsApp and social media
- Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
- Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
- Adhere to shifts and schedules set out by department
- Take ownership and keep up to date with information and training required to complete role effectively
- Actively drive and work towards own Individual Performance Objectives
- Actively demonstrate and comply with Jumeirah IT security, compliance policies and department standards
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 12 months experience in a customer service role preferably a contact center
- Must able to communicate effectively in English, Additional languages are desirable
About the benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, life insurance, discount off Jumeirah F&B Outlets and reduced hotel rates.
