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Contact Centre Operator Jobs in Abu Dhabi, UAE
Key Accountabilities
- Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
- Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure.
- Fast and efficient handling of queries with clients.
- Record tenant/Client and system fault requests on the CAFM system accurately.
- Assign, generate and schedule job cards for technicians and building managers.
- Communication with site management and staff relating to calls/emails received.
- Follow-up with clients/tenants and technicians re job cards issued.
- Ensure that a high level of service is maintained (internal and external).
- Ensuring that the work request is completed in CAFM system
Specific Requirements (What we are looking for in our candidates)
- Minimum two (2) years’ experience in office environment using keyboard skills.
- Excellent Phone Manner and Customer Handling skills.
- Excellent Email Handling Skills and data entry skills.
- English spoken and written is essential.
- Knowledge of the property and facility management.
- Technical knowledge of building services operations is an advantage.
- Have understanding in the principles of Quality Assurance and working to procedures.
- Have an understanding and experience of using computerised logging systems.
- Ideally experience in use of CAFM system.
- Ideally a degree holder in business administration or related discipline.
