Guest Service Ambassador Full Time

Responsibilities:

• To enhance the UAE pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the Host role.
• Provide outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients, and colleagues at all times, exceeding their expectations.
• Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
• Meet and greet guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion
• Manage queues and guest expectations during busy times.
• Monitor guest numbers and flow inside the pavilion always.
• Operate ticket booths and flow gates with seamless perfection.
• Host tours and educational workshops as required following scripts.
• Facilitate guests’ journeys inside the pavilion as described in training.
• Assist people of determination with ease and swiftness having anticipated needs and expectations.
• Escort and manage school groups through the pavilion, adapting your style as appropriate.
• Deal with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
• Open and close the pavilion completing H&S checks as required.
• Understand and assist in pavilion procedures, for example, lost children, property, first aid and evacuations.
• Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
• Act as translator and provide tours in different languages as your skills allow

• Authentic and remain true to UAE customs and faith whilst welcoming those who share our values but not our traditions.
• Resilience and flexible.
• An excellent team player with the ability to work well as a large team and alone.
• A genuine passion for working with people.
• Excellent organizational skills, with the ability to think quickly and adapt to ever changing environments
• Excellent customer service skills
• Articulate and extrovert and enjoy talking to people

Confidence and a willingness to learn

Kind and caring attitude.