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Guest Service Ambassador Jobs in Dubai, UAE
Job Description
Responsibilities:
- To enhance the UAE pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the Host role.
- Provide outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients, and colleagues at all times, exceeding their expectations.
- Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
- Meet and greet guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion
- Manage queues and guest expectations during busy times.
- Monitor guest numbers and flow inside the pavilion always.
- Operate ticket booths and flow gates with seamless perfection.
- Host tours and educational workshops as required following scripts.
- Facilitate guests’ journeys inside the pavilion as described in training.
- Assist people of determination with ease and swiftness having anticipated needs and expectations.
- Escort and manage school groups through the pavilion, adapting your style as appropriate.
- Deal with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
- Open and close the pavilion completing H&S checks as required.
- Understand and assist in pavilion procedures, for example, lost children, property, first aid and evacuations.
- Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
- Act as translator and provide tours in different languages as your skills allow
Skills
- Authentic and remain true to UAE customs and faith whilst welcoming those who share our values but not our traditions.
- Resilience and flexible.
- An excellent team player with the ability to work well as a large team and alone.
- A genuine passion for working with people.
- Excellent organizational skills, with the ability to think quickly and adapt to ever changing environments
- Excellent customer service skills
- Articulate and extrovert and enjoy talking to people
Confidence and a willingness to learn
Kind and caring attitude.
