Central Reservation Agent Full Time

Job Title:

Central Reservation Agent – Jumeirah Global Contact Centre – Group and Corporate

About the Job:

An opportunity has arisen for a Central Reservation Agent to join Jumeirah Global Contact Centre in Group and Corporate. The main duties and responsibilities of this role:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions.
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives.
• Achieve targets set by Jumeirah for revenue, quality and customer service standards.
• Proactively handle and resolve customer queries and escalations through all telephone and email channels.
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries.
• Take ownership and keep up to date with information and training required to complete role effectively.
• Actively drive and work towards own Individual Performance Objectives.
• Actively demonstrate and comply with Jumeirah IT security and compliance policy.
• Any other duties as may reasonably be requested by the management.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• University Graduate preferred (minimum High School Graduation).
• You must be able to communicate clearly and effectively (fluently) both verbally and written in English.
• The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese, German, French or Italian).
• Proven experience in using a PMS system preferably Opera PMS or Opera Cloud is desirable.
• Proactively assists customers Follows standard operating procedures and policies where applicable.