Hostess Full Time

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of:

1. Scheduled daily activities and in-house groups.
2. Daily house count.
3. Hotel extension numbers.
4. Beeper number/radios carried by hotel personnel.
5. Hours of operation of each outlet, ambiance, menu selections and price range.
6. Features and services provided by the hotel.

• Maintain complete knowledge of all menu items, specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies and service procedures.
• Prepare station chart and assign stations to associates following departmental procedures.
• Set up Hostess station with necessary supplies; maintain cleanliness at all times.  Report shortages to Team Leader.
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.  Update menus and wine lists as changes occur.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Place newspapers in designated areas for breakfast as specified in departmental procedures.
• Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period.  Relay deficiencies to respective personnel and follow up on corrections.
• Guide the Servers and Bus persons in table set-up needs to ensure optimum service to guests.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Maintain positive guest relations at all times.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Anticipate guest needs and respond promptly.
• Accommodate all requests for information courteously.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
• Monitor and ensure that all aspects of service conform to departmental standards.  Notify respective personnel for problems to be corrected.
• Extend courteous departures as guests leave the restaurant.
• Ensure tables are cleaned and reset according to standards.
• Complete closing duties as assigned.
• Oversee all aspects of restaurant during absence of Manager and/or Team Leader.
• Legibly document pertinent information in restaurant logbook.
• Be familiar with operation of P.O.S. system and manual system procedures.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and associates.
• To maintain and comply with brand and LQA standards
• To continuously support direct supervisor assuring service complies with Brand and LQA standards
• To assure the knowledge of both brand and LQA standards
• Take ownership to represent the brand by applying brands standards at every occasion
• All other duties as required.