Clinical Operations Director Full Time

Operational Management

• Lead and communicate M42 strategic objectives engaging in quality improvement and change management.
• Develop solutions for optimizing operational systems, process and policies, emphasizing management reporting information flow and planning.
• Develop data collection processes to support data driven decision making, ensure regular reporting od data and KPIs to management,
• Analyse clinical and non-clinical data, identify trends and outcomes to identify opportunities for improvement and make informed strategic decisions
• Collaborate with senior leadership across M42 to develop integrated services lines across all care levels across the network
• Overall governance of delegated services ensuring evidence based, patient centred, quality care and efficient resource utilisation.
• Cross functional collaboration with other departments, services, administration and finance to optimise cross functional processes and achieve organisational objectives.
• Identify resource needs and work with relevant stakeholder to ensure adequate provision for patient care
• Drive continuous improvement, engage with teams and analyse customer service requirements.

• Support Audit implementation, ensure compliance with clinical pathways, regulations, KPIS and financial budgets.
• Recommend efficiency enhancements, facilitate process improvement and manage program development.
• Develop strong relationships with various stakeholders that will support business development, patient acquisition and expansion of service opportunities.
• Support the senior leadership team and enhance organisational efficiency.

Management and people development

• Provide leadership and guidance to clinical teams, fostering a culture of collaboration, accountability and continuous learning.
• Manage manpower planning and labour budgeting for delegated services.
• Recruit, train and mentor clinical staff to maintain high standards of clinical care and professionalism.
• Conduct performance evaluations and provide constructive feedback to promote staff development and growth
• Drive staff development, competency enhancement, and support organisational strategic vision.
• Foster an organisational development culture, identify impactful improvement strategies.
• Promote excellence in clinical care, customer service, and respectful conduct for results driven outcomes.
• Implement succession planning, facilitate collaboration and resolve conflict.
• Lead critical committee, enhance employee collaboration and resolve conflict.
• Maintains confidentiality and security of the patient, family, and organization information. in accordance with M42 policy, procedures & guidelines.
• Facilitates effective communication between the patient, family and staff to ensure excellence.
• Establishes and maintains professional boundaries with resident/patients and members of the healthcare team.
• Act as a role model and change agent within the MH team.
• Ensure compliance with the latest Labor Law requirements.
• Other duties as requested by the Executive Management team

Quality and patient safety

• Supports a culture of performance improvement and patient safety.
• Ensures that MH Quality Management Plan is followed and acted upon by all staff.
• Ensure all patients and families are treated with dignity and respect.
• Responsible for ensuring that incidents & accidents which are reported by the clinical team are appropriately investigated by the most suitable senior clinical team member, ensuring they are thoroughly investigated, and corrective or preventative action is carried out in coordination with the Quality and Risk Manager.
• Actively participates in accreditation activities.
• Undertakes patient and environmental risk assessments and documents corrective action to improve patient outcomes as required.
• Audits compliance with organizational documentation standards.

• Supports and participates in ongoing education within the individual’s scope of practice supporting the whole organization.
• Supports and participates in the implementation of evidence-based practice to promote clinical knowledge and a research based clinical practice environment.
• Monitors and supports the organizational key performance indicators and clinical indicators and reinforces corrective action to improve clinical service.
• Monitors compliance with International and the country’s Health Regulator Patient Safety Goals.
• Reports on department activity e.g. sick leave and utilization rates.
• Ensure all staff presents a professional appearance, attitude, and conduct which reflects outstanding customer service
• Responsible for fostering team work, enhanced communication both internally and externally and ensuring the provision of a high quality service according to a defined health, safety and environmental policy.

Education

• Clinical Bachelors degree or equivalent qualification
• Post graduate qualification related to operations

Experience

• At least 7 years of relevant progressive experience in a similar role or senior clinical operations role
• Experience in managing/leading people