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Affiliate & Meta Partnerships Officer Jobs in Abu Dhabi, UAE
Job Description
Synopsis
It’s an exciting time to work for Etihad. We’re transforming the aviation industry through creativity, innovation and sustainability, pushing the boundaries to create a world of thoughtful choices for our guests on every journey. And just as we aspire to create meaningful experiences for our guests, we’re equally committed to delivering a remarkably thoughtful employee experience.
In this role, you will be the subject matter expert across various domains responsible for managing projects and business as usual activities with the objective to increase conversion rates and improve guest experience across Etihad’s digital touchpoints. Functions include user acceptance testing, payment solutions, online booking engine functionality, mobile, content management systems, online promotions, website analytics etc
Accountabilities
• Manage the delivery of enhancements, bug fixes, and new releases across Etihad’s digital touchpoints in close collaboration with Technology and Innovation, Digital 2020 and Guest Experience
• Lead requirement gathering sessions with Business Analysts, Technology and Innovation teams or external vendors to ensure business needs are met with key objective to improve conversion rate, increase self-service adoption rate or meet legal/regulatory mandates
• Develop business test scripts against requirements and sign off new and existing functionality pre and post release to ensure it meets business requirements
• Manage reporting of errors, guest complaints and failures including liaising with Sabre and other external vendors to prioritize delivery of bug fixes
• Liaise with Revenue Management, Marketing and Sales teams to manage the upload, distribution and set up of online fares and closed user groups
• Identify trends using website analytics data and data from other internal systems to review impact of new projects/initiatives implemented on Etihad online platforms and provide recommendation to improve conversion rates and grow direct sales
Education & Experience
- University degree level education is required
- Must have airline or online travel domain knowledge and/or understanding of web technologies.
- Must have an experience in Metasearch Engine
- Strong Analytical skills
- Role to be based full time in Abu Dhabi.
