Role in Golf Course Operations Full Time

ABOUT THE ROLE

Role: Entrusted with the daily maintenance, operations and management of the golf maintenance department. Ensures the implementation and documentation of all maintenance programs to provide the highest possible standard of playing surfaces in order to deliver outstanding golf experiences. Represents both the club and the department in liaising with all relevant stakeholders both internal and external to the business. Develops and trains the team while implementing the agreed Standard Operating Procedures.

• Ensuring Exceptional Customer Service at the Golf Arena and relates facilities.
• Oversees and enforces the golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources.
• Oversees merchandising for the golf shop.
• Oversees the supervision of the maintenance of golf carts and golf operations personnel.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relation.
• Providing exceptional playing surfaces and landscape in line with the SOP resulting in positive Guest experience. Guest feedback and Mystery Shopper platforms
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Overall Asset Management.

TECHNICAL SKILLS & COMPETENCIES 

• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Training on Safety Procedures & Implementation of Health & Safety
• Environmental Stewardship
• Turfgrass Management including pest, weed and disease identification
• Irrigation Management
• Pesticide Legislation and Application