Provide operational support for new hire processes, including managing onboarding queries and coordinating communication with new joiners.
Process necessary documents for government formalities and coordinate joining formalities such as hotel bookings, e-ticket issuance, and corporate induction.
Advise on company policies and UAE labor law in collaboration with Line Managers, HR Business Partners, and other stakeholders across MENA countries.
Ensure case management and resolution adheres to Service Level Agreements and meets turnaround time requirements.
Foster customer focus and collaboration, gathering feedback through surveys and direct stakeholder feedback.
Ensure data integrity through quality checks, maintaining confidentiality, and accurate SAP entries.
Promote service excellence and teamwork through continuous improvement initiatives and effective information sharing.
Maintain operational excellence by updating work in progress reports, ensuring timely escalations, tracker updates, and case closures.
Stay updated on company policies and procedures, especially in relation to compliance with UAE labor laws.
Required Skills To Be Successful:
Problem-solving and troubleshooting skills.
Decision-making skills.
Excellent communication skills, with Arabic as a plus.
Strong attention to detail.
What Qualifies You For The Role:
Bachelor’s degree or equivalent in HR, Business, Management, or Technology.
2-3 years of HR generalist experience in the UAE or GCC, with a focus on onboarding.
Proficiency in supporting SAP HR Module or similar ERP systems, and PC applications like Word, Excel, PowerPoint, and Outlook.
Familiarity with helpdesk tools such as Salesforce and experience in a fast-paced shared services environment are advantageous.