F&B Sales Agent Full Time

F&B Sales Agent Jobs in Dubai, UAE

About the Job:

As a Creations Cakery Sales Agent, you are responsible to co-ordinate all service requirements addressed to Creations Cakery department, primarily responsible for guest cake/pastries orders via phone or any other ordering devices.

Also punches the cake orders on to the point of sales systems like Micros POS. he/she should also coordinate guests request and delivery notes.

Additionally recognizing repeat guests and following standard procedures.

Purpose:

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquette.
• Should have good knowledge of cakes, pastries and ongoing promotions in another F&B outlet.
• Directly involved in the cake order taking and order placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
• Display excellent conversation skills and selling techniques.
• Pay attention to guest orders.
• Write down all information’s clearly. highlight special request.
• Communicate with the kitchen regarding special cake request.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries, complaints, and all issues in a professional manner.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
• Ensure proper handover is given to the next shift and to the Creations manager.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Ensure proper appearance and grooming while on duty.
• Perform any other assigned reasonable duties and responsibilities as assigned.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 2+ years Hospitality experience (preferably within the international hospitality industry)
• Basic Computer Knowledge
• Proficient in English (Read/Write/Speak – Essential)
• Ability to multitask & work under pressure.
• Passion for driving excellence.