Training Coordinator Full Time

Responsibilities

Service Quality

• Responsible for the training delivery to our housekeeping & cleaning employees
• Monitor performance and take corrective actions through training
• Ensure that services delivery complies with the agreed certified standards covering quality, health & safety, environment, and people
• Continually improve the process for gathering and reporting of service performance information for corrective/improvement actions and new methods of work.
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions for new cleaning employees
• Identify and assess future and current training needs through job analysis
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices related to Hospitality services
• Utilize, help develop and maintain effective ICT systems to enhance performance, transparency, and management information
• Create and sustain a strong customer orientation within delivery services focusing on operational excellence
• Achieve continuous improvement across all key areas of responsibility

• 2 years of relevant experience within a similar role
• Proven work experience as a Training Specialist within Facilities Management and/or 5-star Hotel environment
• Track record of executing successful training programs
• Track record of delivering cleaning & hospitality orientated training solutions, motivating and empowering team members
• Passion for cleaning
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training)
• Excellent communication in English – Hindi/Urdu is a strong plus
• Strong record keeping ability for reports and training manuals
• BICS Certification preferred.