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IT Support Specialist Jobs in Ajman, UAE
SUMMARY OF FUNCTIONS:
- Independently provides complex technical support to AU staff members and students.
- Provide onsite support where required and play a key role in maintaining and improving the knowledge standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
- Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
- Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
- maintains a high standard of customer service in dealing with and responding to questions.
- Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
- Works on the orders until completion or escalate to the senior technical support.
- Restores and configure the mass number of PCs via the Image backup solutions which are created by the senior technical support.
- Follow-ups and fully document individual cases via helpdesk software.
- Provides Technical support to users’ PCs/Devices which may require access to critical/confidential data.
- Provides technical support on IT equipment during events, seminars, workshops, and video conferences
- Resolves users’ technical issues assigned through the helpdesk.
- Performs miscellaneous job-related duties as assigned.
QUALIFICATIONS & EXPERIENCE:
- Bachelor’s degree in Computer field.
- 1-3 years experience in technical/software support.
KNOWLEDGE & SKILLS:
- Computing studies skills.
- Information systems skills.
- Knowledge of an organization’s computing systems.
- Verbal and written communication skills in both languages, English and Arabic.
- Listening ability and patience.
- Customer service and relationship management experience.
