Automotive Estimator  Full Time

Job Purpose

The role holder is responsible to ensure a high level of Customer Satisfaction consistently through the Service Reception. It is the role holder responsibility to strengthen the Service Reception and offer professional service consultation to the Customers. S/He provides and implements aftersales marketing ideas.

Core Responsibilities

• Liaises with Service Advisor in receiving accident vehicles from customers.
• Verifies police reports and related documents.
• Conducts a thorough inspection of accident vehicles, prepares a list of essential parts and in liaise with Parts Department, obtains all necessary information required for preparing the estimates i.e. parts availability, price etc. and calculate the required labour hours. Coordinates with team leaders and prepare necessary estimates thru Audatex.
• Once the repair authorisation is received by the team leader, records the approval details in the system and files the approved documents, L P O’s. etc.
• Liaises with Job control for necessary information regarding work progress of approved repairs.
• Advises/Informs the Insurance companies for any additional job that might be required and secure approval afterwards by providing a revised estimate as per the additional requirement.
• Prepares weekly reports regarding estimate status and analyses the conversion ratio.
• Undertakes additional responsibilities as required.

To be considered in this role, you must have:

• 2 to 4 years in a related field/role
• Proven ability to work independently and with others
• Able to manage complex human relationships and culturally sensitive.
• MS Office advanced skills