Automotive Parts Consultant Full Time

Key Responsibilities

Parts Identification & Selection

• Identify and locate required parts based on job cards and technician requirements.
• Use EPC systems or manuals for accurate multiband parts identification

Customer & Service Advisor Interaction

• Support service advisors and customers with accurate parts recommendations.
• Provide pricing, availability, and alternative options.

Inventory & Stock Management

• Monitor and manage stock levels to ensure critical parts are available.
• Conduct regular stock checks and report discrepancies.
• Assist in forecasting and reordering based on demand.

Back Order Follow-Up

• Monitor back-ordered items and follow up with suppliers for earliest delivery.
• Update relevant departments on ETA and manage customer expectations.

Workshop Coordination

• Ensure timely issuance of parts to technicians for ongoing jobs.
• Minimize delays in vehicle service through proactive coordination.

Customer Satisfaction

• Handle parts inquiries and complaints professionally.
• Ensure fast resolution of parts-related issues.

Reporting & Compliance

• Maintain logs of daily transactions, VOR status, and back orders.

To be considered for this role, you must have:

• 3 to 5 years in parts sales role
• Strong background and knowledge in parts
• Proven ability to work under pressure and to accomplish demanding targets
• Able to manage complex human relationships and culturally sensitive.
• Strong understanding of the local and regional market.
• MS Office skills.