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CX Team Leader Jobs in Abu Dhabi, UAE
Key Accountabilities:
- The role holder will guide, coach and mentor team members to build successful and high performing teams and ensure that all required standards and behaviours are successfully met.
- The role holder will execute the staff deployment plan for every shift ensuring all required positions are resourced in a timely and compliant manner.
- The role holder will remain in constant liaison with the client operational team and the control centre to ensure the optimum utilization of resources.
Plan and execute shift plans including break management and the redeployment of staff as and when require - Support the operations team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities.
- Ensuring that all team members are fully trained and briefed on all requirements of their role and function.
- Team members may be deployed to conduct a wide variety of tasks and the team leader must ensure all staff are fully competent to perform any role they are deployed to carry out.
- Briefing and reporting. Team leaders will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.
- Conduct shift briefings at the start of every shift and ensure appropriate shift handovers
- Conduct regular meetings and briefing with soft services and security guards.
Specific Requirements (What we are looking for in our candidates)
- The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.
- Team leadership and management skills.
- Knowledge of transport operations and security are essential
- Minimum of three (3) years’ experience in relevant industry specialism (i.e. Retail, F&B, Hotel, Hospitality)
- Minimum of 1 year in Team Leader based roles in a relevant sector.
