Parent Relation Executive Full Time

Main Duties:

• Welcome all prospective parents to the school and deal with any initial enquiries.
• Assist with external marketing for the school and manage the social media channels.
• Conduct tours of the school for prospective families
• Assist the Admissions team when needed with enquiries and enrolments.
• Create and send out welcome information packs to new families prior to joining the school.
• Work with the senior leadership to plan induction and transition days and hosts these events

Specific Duties:

• Maintain open lines of communication with existing parents throughout the year.
• Send updated notifications from the Leadership Team and teachers via email and Newsletters.
• Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
• Liaise with the school faculty to resolve these issues and keep a record of any such queries.
• Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
• Support and advertise the school’s parent engagement activities.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school’s activities as a key driver of customer/student retention.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
• Drive the communication on the re-enrolment process; increase parent retention
• Work with the Marketing team at HQ on enquiry generating activities
• Perform all other duties as requested by direct and dotted line reporting managers/ supervisors in a timely manner.

Minimum Qualifications

• Bachelor’s degree

Minimum Experience    

• A minimum of 2 years of experience in a similar role in the region
• Customer service experience is required, experience in the Education sector is preferred

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral in order to deliver clear, proactive and effective two-way communication.
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
• Ability to work flexibly as a member of a team
• Result driven.
• Ability to analyse information in a systematic manner to make informed decisions.
• Ability to create a culture of continuous learning and knowledge sharing
• Collaboration and teamwork
• Shows positivity when faced with change, embracing it fully
• Acts in a socially responsible manner
• Excellent office management skills
• Approachable, professional, calm and knowledgeable
• Able to deal professionally with a range of stakeholders
• Knowledge of child protection and safeguarding
• A clean enhanced Disclosure and Barring Services check or police check.