Administration Executive Full Time

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Policy and Contracts Administration Executive for our trusted client to be based out of their office in Dubai.

Purpose-
As a Healthcare policy and administration executive, you will perform various tasks daily. And therefore, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform behind-the-scenes tasks. The role requires a great deal of independent thought or judgment, acting within well-defined policies and procedures.
To execute the process of translating contracts, and other marketing collaterals letters, from Arabic to English and Vice Versa, as well as support the policy onboarding process, including but not limited to quality review and validation.

Responsibilities-

• Provide full administrative support to clients & intermediaries.
• Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLAs.
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Maintaining physical or electronic records related to medical insurance policies & maintenance requests.
• Upload member data files to regulatory systems ensuring compliance with regulatory directives.
• Upload PBM membership data to the partner system.
• Liaise with cross-functional teams for customer service, medical and health on track-related queries.
• Ensuring customer, client, and broker are at the centre of day-to-day activities to meet evolving needs and expectations.
• Carrying out translation work on policy contracts and other marketing collaterals.
• Preparing a list of translated materials and topics, classifying them, indexing, and documenting them to facilitate reference when needed.
• Determining the texts and materials to be translated and supervising the organization and documentation of all data and records related to translation.
• Performing any other work related to the nature of work upon assignment, including but not limited to Pre-Inception as well as quality validation of data and documents pertaining to EB policy onboarding.
• Ensure Full compliance with regulation and company standards for operational risk.
• The role will act independently and autonomously in pursuit of the KPIs and strategic objectives of the function.
• To ensure proper relationship is required to build and maintain with internal stakeholders /CHP/EB OPS and Government relations.

• Proficiency in English & Arabic Language
• Previous experience in a policy administration role
• Minimum of 5+ years of Translation Jobs
• One-year administrative experience within the healthcare insurance industry
• MS Office – Microsoft Excel skills, including (Data Filters.
• Data Sorting, Pivot Tables, Cell Formatting, Cell Formatting, and Data validation) are a must for this role
• Excellent organizational and multitasking skills
• Customer-oriented communication skills
• Good organizational skills
• Client and Customer Experience passion.