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Aftermarket Sales Consultant Jobs in Dubai, UAE
Overview of the role:
As a Sales Consultant, you will be responsible for driving incremental Spare Parts sales with current customers and developing new customers within the assigned area. This involves on-site visits, prospecting, quoting/asking for business, successfully closing the sale, and customer follow-up. You will bring value-added solutions through relationship building and technical knowledge.
What you will do:
- Achieve Parts sales and profitability targets and deliver the business plan by selling Aftermarket products to the customers
- Handle customer inquiries and communications, ensuring excellent customer experience, resolving customer complaints, and implementing methods to exceed customer expectations
- Update customers, search the market for new customers and parts sales shops
- Analyze and manage parts business potential and penetration to the assigned customers
- Gather and report back market intelligence in the area of Aftermarket, propose new parts ranges to be added to the existing offerings
- Ensure that customer’s monthly overdues are not more than the agreed target
Required skills to be successful:
- Demonstrated customer service skills and the ability to develop strong business relationships
- Strong sales skills including the ability to sell opportunities, ideas, and concepts, strong negotiation and closing skills
- Commercial attitude and understanding
- Negotiation skills and business-minded
- Able to deal professionally with customer middle and senior management and operators/technicians
- Skilled at self-planning and time management
- Presentable and able to promote the company
- Strong computer skills including good working knowledge of Microsoft Office
- Good communicator in English; Arabic is an advantage
About the team:
You will be part of a dynamic team within the FAMCO department, reporting to the Parts Manager.
What equips you for the role:
- A Degree or Diploma or equivalent Technical qualification
- A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and/or workshop experience
- Excellent communication and inter-personal skills
- Self-motivated and customer-focused nature
- Must maintain a high standard of ethics and integrity.
