Call Center Executive Full Time

Call Center Executive Jobs in Dubai, UAE

Job Description

• Contact potential or existing customers to inform them about the www.DGBusiness.com Division & the Online Sales Portal using scripts
• Analyzing technical needs, requirements, and state of a customer current infrastructure and operations & provide technical help and answer any question customer may have
• Ask questions to understand customer requirements and close sales
• Profile the customer. enter and update customer information in the database. Also maintain customer base.
• Generate customer demand and push for sales
• Take orders, send the quotes and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information
• Complete minimum Talk time, sales calls, service calls and other business compliance requirements

About DGBusiness.com

DGBusiness.com is a B2B marketplace for business IT supplier & Office supplies that was founded in 2021 as a part of the Sharaf DG business. As the first of its kind, DGBusiness.com is dedicated to providing businesses with a convenient and efficient way to purchase the products and services they need to operate effectively. DGBusiness.com helps SMBs digitize and automate procurement with innovative tools and tailored solutions to drive businesses forward.

Requirements

• A minimum of 1-4 years of experience as telesales representative or other sales/customer service role preferably in an IT Pre-Sales/ E-Commerce / Technical Sales (Calling) environment
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of a wide range of hardware and software technologies Preferably Windows 7 & 10 Operating systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English, Hindi & Arabic is an Advantage
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• College/University Degree
• Technical Certifications is an added advantage.
• Should be sales target oriented and able to deliver the numbers as per the business targets/Requirements.
• Must be multitasking and able to handle pressure.