Call Centre Agent Jobs in Dubai
Job Purpose
Provide the highest standards of customer service through the provision of telephone services to existing and potential customers
Accountabilities
Provide a friendly and professional point of contact for customers for any queries or concerns.
Handle incoming calls and manage outgoing calls as required.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
Respond to queries, amend data and re-issue tasks as required.
Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
Procurement Assistant Jobs in Abu Dhabi, UAE Job Description Procurement Coordination: Assist in the procurement process, including the preparation and...
Apply For This JobClinic Receptionist Jobs in Ajman, UAE ESSENTIAL DUTIES & RESPONSIBILITIES: Receiving patients and assisting them in opening their files for...
Apply For This JobComplaints Officer Jobs in Dubai, UAE JOB DESCRIPTION POSITION: COMPLAINT OFFICER – QUALITY DEPARTMENT DUTIES AND RESPONSIBILITIES: Works with complainants...
Apply For This JobTeam Lead of Payments & Clearing Jobs in Dubai, UAE Principal Accountabilities Analyze business requirements, liaise with project team...
Apply For This JobPolicy Administrator Jobs in Dubai, UAE Responsibilities- Provide full administrative support to clients & intermediaries. Review all documents received and...
Apply For This JobHR Assistant Jobs in Sharjah, UAE Job Responsibilities Onboarding Respond to inquiries that relate to payroll and benefits for new...
Apply For This Job