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Cargo Customer Services Supervisor Jobs in Dubai, UAE
In this role, you will:
- Deploy
– Plans staff and prepares rosters to ensure that appropriate resources are in place to accommodate the planned workload, training and leave requirements to ensure optimum utilisation of resources is achieved
- Lead
– Organises and supervises the work of a small team of direct reports to ensure that work is completed efficiently and in compliance with procedures
– Meets with staff to update them regularly about changes in the systems (new destinations, tariff, fuel surcharge, embargo, restrictions, etc?
- Execute
– Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
– Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety
– Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations
– Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
– Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement
– Builds and maintains relationships with internal and external customers to contribute in providing customer service, product quality excellence and growth.
– Works with Sales Manager/ Terminal Services Controller ? Cargo to analyse market & product problems, detect training deficiencies and provide recommendations on product enhancement
– Reviews and evaluates the rate to meet the production and service objectives against the agreed parameters / benchmarks to ensure that the required recommendation around quality and production improvement is provided.
– Ensures the Inventory/ Database/ Call Centre Rates system is accurately updated by the Cargo Assistant (CA)/ Senior Cargo Assistant (SA). Ensures dnata cargo/ Calogi Daily/ Weekly/ Monthly/ Yearly reports are checked & forwarded to the Higher Management with accurate information.
– Coordinates the interface with Calogi customers and terminal operations staff to ensure timely response of services maintaining high level of customer satisfaction.
– Ensures that the mailboxes Complaints, Compliments & Customer Relations are acknowledged in timely manner by the team and takes corrective action against any deviation from the standard practice.
– Follows up on critical customer complaints by attending to them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships is maintained.
– Conduct Weekly meetings with the Calogi Support team to discuss the issues/ discrepancies for the week and the appropriate action taken to maintain the Quality standards.
Qualifications & Experience
To be considered for the role, you must meet the below requirements:
- Logistics/Cargo. Air Cargo.
- High School with certificate (12 years of schooling)
- 4 to 6 years of experience in Air Cargo Operations
- Proficient knowledge of IATA rules, regulations, procedures, Cargo Tariff
- Proficient knowledge of import and export rules and regulations
- Proficient Data Collection and Analysis Skills
- Proficient IT and Computer Literacy Skills
- English Language Skills
- Proficient Communication Skills
- Proficient Negotiation Skills
- Proficient Professional Writing Skills
- Proficient Safety Awareness Skills.
