Customer Relations Manager Jobs in Dubai, UAE
To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
Secure an easy buying process from home to home, and understand and match customers’ needs and expectations now and in the future.
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
To be the customers’ voice in the store. To influence the team and colleagues by showing them how to work together to make a better shopping experience for all our customers. The driving passion is to create an enjoyable and successful shopping experience in the store and encourage our customers to return more frequently, and buy more over time.
Actively work towards fulfilling the four tasks of the store:
Act as a highly efficient, and staffed, sales mechanism.
Show home furnishing solutions full of inspiring home furnishing ideas.
Serve as a well-qualified home furnishing specialist.
To provide a day out for the whole family.
T0 lead and manage the team and work with colleagues in other functions to optimise the relationship with our customers in order to drive sales growth and sustained, long-term profitability. This is done by:
Take the service office input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals.
By delivering on agreed goals and Key Performance Indicators (KPIs) by:
By controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
High School/Trade School Graduate.
3 to 5 years in a similar role.
Strategic Planning and Analytical Skills, Effective Communication, Excel competence.
Behavioural Competencies :
Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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