Customer Service Officer Full Time

• Customer Experience – Engages with customers in polite and professional manner following MAF LEC programs and initiatives and any promotions and/or offers.
• Assists customers with games and/or rides through strong product knowledge.
• Deals with customer complaints or concerns and follows the correct escalation process.
• Team – Respect all fellow team members and treat as equals and aids when needed.
• Cash Handling – Follow MAF LEC cash handling policies to ensure all guests receive the correct change and minimize any changes in cash flow for every shift.
• Selling & Upselling – Utilize upselling skills in all areas of the cinemas to maximize each transaction.
• Food Hygiene & Handling – Follow food hygiene policies to ensure all food & beverage served to MAF LEC customers are safe and free of contamination.
• HSE – Abide by policies & procedures listed in MAF LEC HSE management programs to ensure a safe environment for guest, colleagues and self.
• Ensures that all customers use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.
• Operates rides according to the Standard Operating Procedures (SOPs’) and Risk Assessments.
• Owns health, safety and wellbeing and anyone or anything that may be affected by acts or omissions.
• Actively report incidents and stop any work activity if their personal safety is at risk at any time.
• Identifies equipment deficiencies for assets (games, rides, points of sale…etc.) and reports any issues to the Manager on duty and/or the relevant Technician.
• Maintains rides and/or equipment to meet company standards.
• Ensures children are signed in and out of appropriate areas.

• Customer Engagement & Customer Experience
• Product Knowledge
• Annual Individual Performance Appraisal
• Cash Handling
• Guest Feedback (NPS)

• Flexible work night shifts, and on weekends and public holidays as per the roster.
• Adheres MAF LEC policies and procedures with regards to HSE, grooming, code of conduct, working hours and attendance.
• Performs any additional adhoc duties as requested by Line Manager and/or Head of Department.

• Team oriented, energetic, friendly and outgoing.
• Excellent communication skills
• Customer service orientation

Minimum experience

• 1-2+ years of experience in any F&B/Customer Service/Retail industry preferred.

Minimum Qualifications/education

• Minimum high school certificate
• Basic Food Handling
• Certification from EIAC