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Customer Service Representative Jobs in Dubai, UAE
Job Description
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document, and alert the team leader of trends in customer calls.
- Acknowledging and resolving customer complaints.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
- Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
Educational Qualification : Graduate (preferred)
Professional Certifications : Certification in customer service
Skills & Abilities:
- Excellent verbal and written communication skills
- Strong team player.
- Listening Skills.
- Multi-tasking.
- Problem solver
- Computer proficiency.
