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Customer Service Specialist Jobs in Dubai, UAE
What you will do
Customer Service and Complaint Resolution
- Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
- Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer’s satisfaction.
- Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
Supervise Daily Operations
- Collaborate with the Duty Manager to oversee daily department tasks.
- Coach and support the customer service team to meet performance goals.
Visual Merchandising Standards
- Ensure displays meet the company’s visual merchandising guidelines.
- Regularly check the store’s appearance to maintain high standards.
Cash Handling & Float Management
- Count and balance cash floats at the start and end of the day.
- Follow company policies to ensure accurate cash transactions.
Specialized Services Management
- Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
- Promote and ensure high-quality service in these specialized areas.
Required Skills to be successful
- Customer interaction handling
- Issue resolution techniques problems efficiently.
- Knowledge documentation
- Response accuracy and clarity
- Compliance awareness
- Report handling –
- Process improvement awareness enhancements.
- Basic troubleshooting.
- Professional communication tools us
What equips you for the role
Minimum Qualification and Knowledge
Education: High School or Diploma equivalent
Minimum Experience
- Minimum of three years in experience in a similar role preferably from a Retail industry.
Behavioral Competencies
- Customer Service Experience: Proven experience in customer service and problem-solving.
- Team Leadership: Ability to supervise and motivate a team effectively.
- Attention to Detail: Maintain high standards in visual merchandising and operations.
- Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
- Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.
- Strong Communication: Excellent verbal and written communication skills.
