Digital Sales Representative Full Time

Digital Sales Representative Jobs in Dubai, UAE

Overview Of The Role
Listen and engage proactively with customers through digital channels, identify the customers’ concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.
What You Will Do

• Listen and engage proactively with customers through digital channels
• Address customers’ ‘Home Furnishing’ needs, and identify opportunities to generate sales and customer satisfaction
• Answer questions about the products, emphasize the features of products to highlight how they solve customer problems
• Up-selling and cross-selling
• Meeting sales targets
• Gather customer feedback and share with the concerned teams
• Able to proactively present/customize best possible options to meet the customer needs,
• Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.
• Develop and maintain a vast knowledge of the products/services being offered.
• Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.

Required Skills To Be Successful

• Previous sales experience. Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
• Active selling and support customers with product expertise, through digital channels.
• Customer service skills to listen to the concerns of a customer and be able to address their needs
• Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way

What Equips You For The Role

• Minimum 2 years of experience in a similar role (E-Commerce and retail experience desirable)
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
• A strong understanding of the products and services
• Patience when handling tough cases
• Experience with help desk software and remote support tools

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…