Director of Learning & Development  Full Time

As the Learning & Development Director, you will lead the strategic vision for fostering a robust learning culture within the hotel while managing and inspiring the Human Resources team. This critical role is central to driving talent development initiatives, enhancing organizational performance, and promoting a culture of excellence in alignment with the hotel’s prestigious 5-star standards.

Key Responsibilities

• Develop and execute a comprehensive Learning & Development strategy aligned with the hotel’s business objectives and the company’s brand standards.
• Identify training needs through quality assurance analysis, performance evaluations, guest feedback, and collaboration with departmental leaders.
• Design, implement, and evaluate leadership development initiatives to nurture current and future leaders.
• Oversee and deliver training programs focusing on service excellence, soft skills, technical skills, and brand standards.
• Collaborate with the Corporate Director of Learning & Development on projects and initiatives for future company-wide strategies.
• Lead the HR team to ensure efficient operations aligned with the hotel’s strategic goals.
• Implement initiatives to cultivate a positive workplace culture, driving employee engagement and retention.

Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, Adult Education or a related field.
• Minimum 6-8 years of experience in Learning & Development or HR, with at least 2-3 years in a leadership role within the hospitality industry.
• Strong knowledge of HR practices and local labour laws/compliance
• Proven experience in designing and delivering training initiatives in a luxury hospitality environment, with a particular focus on leadership level

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations.