Head Guest Relations Executive Full Time

Head Guest Relations Executive Jobs in Dubai, UAE

About the Job:

• Oversee a team of hostesses, ensuring they adhere to the Restaurant Reservations Standard Operating Procedures (SOP) and optimizing table allocation and guest flow.
• Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
• Manage dining reservations and coordinate special F&B events for guests, ensuring efficient communication and collaboration with restaurant staff and other departments.
• Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
• Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
• Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience.
• Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.

About You: 

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of two years of experience as a hostess, in a reputable hospitality brand or a standalone restaurant is required for this role.
• Excellent communication abilities to greet guests, understand their preferences, and relay information to the F&B team.
• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, German, Mandarin, and/or Greek).
• Impeccable grooming and professional appearance, adhering to the restaurant’s uniform and elevated grooming standards.
• Ideally previous experience in a leadership role, overseeing a team of hostesses or similar direct reports, demonstrating managerial and team coordination skills.
• Capable to work in an Outdoor Restaurant and Pool.