Overview of the role
The Head of Digital will be accountable for the entire Digital operations across all MENA regions to deliver sales and profit targets whilst providing market leading customer experience. The job holder is responsible for developing the current operation, landscape and spearheading growth whilst delivering service levels, meeting business objectives in line with budget and company business plan for the entire MENA region. The role holder is responsible for 7 x external Food 3rd Party relationships across the UAE, Oman, Bahrain, Qatar, Kuwait and KSA which operate in over 20 stores, the M&S App across UAE, QA (Being developed) and KSA (Being developed), our C&H 3rd party external Partnerships in Egypt, KSA and the UAE and our Website which trades across the UAE, Oman, Bahrain, Qatar, Kuwait and KSA.
The job holder will be responsible for the entire operation from strategy to process flow, improvement, technology and operations; including, but not limited to the commercial calendar, financial profitability, outsourcing, vendor selection, legal and performance of the sites in collaboration with the Digital MD. The individual will form part of the M&S leadership team and operate across the brand to ensure consistency, economies of scale and performance in each territory.
This position is critical to the success of the M&S MENA operations which include the overall business growth strategy in Foods, the clothing & home goals and the shift in customers shopping habits. This will be achieved through holding end to end P&L accountability and delivering best practice and experience.
The role is responsible for the stakeholder engagement with the Principle, the M&S department function leads, the central retail & digital team. Markets covered are UAE, Oman, Bahrain, Qatar, Egypt, Kuwait, KSA with support to Hong Kong, Singapore and Malaysia.
What you will do: –
Description of Accountability:
Strategy & Business Development
Trade & Operations
Financial and Business Planning
o Flagship C&H Website
o AFG C&H Website
o Food App Qatar
o Food App UAE
o 3rd Party Foods
o 3rd Party C&H
o M&S Platform Migration
o Qatar Food App
o RFID
o Egypt presence
o Identify and deliver new initiatives
People
Corporate and Brand
Required Skills to be successful:
What equips you for the role:
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