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Information Technology Administrator Jobs in Dubai, UAE
About the Job:
An opportunity has arisen for an Administrator to join the Information Technology team in Inside Burj Al Arab. The main duties and responsibilities of this role:
- Manage incidents and service requests through various communication channels. Providing support to back of house and front of house colleagues.
- Capture and maintain accurate case details for each process to enable greater shared knowledge and reporting.
- Develop solutions or workarounds using problem solving techniques to restore services as quickly as possible.
- Identify and promptly allocate unresolved cases as appropriate to ensure progression, advise users of actions taken.
- Adhere to IT Standards, deploying PCs and Laptops, POS Machines on the Jumeirah Network proactively resolve any faults that may be observed during this process.
- User Management (creation, resetting passwords and account deactivation) for all business applications following pre-defined standards.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Certified in Microsoft Certified Desktop Technician (MCDST)
- Advanced written and spoken English communication skills.
- Bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification (Desired).
