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Patient Service Executive Jobs in Dubai, UAE
Job Description
- Take care of the patients from the time they call till they finish their medical checkup and go back.
- Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Visit inpatient ward patients on daily basis.
- Should be capable of solving problems, effective communication strategies and conflict resolution.
- Communicate all information to front office personnel and Physicians regarding Patient.
- Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
- Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
- Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
- Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provide information about medical insurance coverage to patients.
- Keeps accurate records of discussions or correspondence with customers.
- Write reports analyzing the quality of customer service.
- Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
- Work accordance with the documented OSH procedures and instructions, specific responsibilities.
- Be familiar with emergency and evacuation procedures.
- Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
- Comply with Waste management procedures and policies.
- Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
- Use of appropriate personal protective equipment and safety systems.
- To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Responsibilities
- Take care of the patients from the time they call till they finish their medical checkup and go back.
- Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Visit inpatient ward patients on daily basis.
- Should be capable of solving problems, effective communication strategies and conflict resolution.
- Communicate all information to front office personnel and Physicians regarding Patient.
- Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
- Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
- Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
- Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provide information about medical insurance coverage to patients.
- Keeps accurate records of discussions or correspondence with customers.
- Write reports analyzing the quality of customer service.
- Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
- Work accordance with the documented OSH procedures and instructions, specific responsibilities.
- Be familiar with emergency and evacuation procedures.
- Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
- Comply with Waste management procedures and policies.
- Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
- Use of appropriate personal protective equipment and safety systems.
- To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Qualifications
- Graduate in any discipline.
- Minimum 3 years’ experience in handling patients in a hospital environment.
- Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
- Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
- Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
