Regulatory Services Officer  Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.

• Reply to all inquiries directly to Court or police through dedicated online portals after investigating in cases & provide requested information from concerned Departments and final investigation outcome.
• Retrieve customer information, documents, and account details. Draft response letters for authorized signatories to review and sign.
• Review police investigation request and liaise with the internal department to provide (statement, CCTV, A/C detail…) based in their request to the police with a prompt response.
• Prepare official bank response and present it to the management for police investigation request, and court manual letter.
• Review & handle Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & follow up with them to avoid fines & penalties.
• Handle all bounced CHQ request and provide documents and information as per the Bank police and ensure timely response for the request.
• Maintain accurate filing and register systems, update records, and ensure the safe custody of confidential documents to ensure easy retrieval.
• Respond to inquiries related to CBD staff received from courts and law enforcement agencies. Coordinate with HR to provide a timely response to competent authorities.
• Ensure Deceased customer cases with the applicable Law from UAE courts, and supporting Freezone courts, as per guidance provided by the central bank.
• Assists the management during QA review and Internal Audit review on the internal procedure.
• Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
• Respond to inquiries from branches and business units, providing feedback or non-confidential information related to customer court cases.
• Gather information and advice to management and staff on legal and regulatory matters, including changes in laws and regulations that may impact the bank’s operations.
• Develop and maintain knowledge of bank operations procedures and regulations to hold higher responsibilities and support staff training and development in policies and procedures.
• Interpret and evaluate out of policy court cases letters and report findings to management.

QUALIFICATIONS  

• Degree or any Discipline.
• Arabic & English  Speaker.
• Professional certification in AML and Compliance will be added value

EXPERIENCE

• 2– 4 years of experience of which at least 2 years in the field of Compliance will be added value.
• Good understanding of banking concepts and procedures.
• Good experience of banking operation.
• Ability to read and understand legal documents

SKILLS

• Good Communicating of Arabic and English language.
• Planning and organizing skills
• Report writing skills
• Analytical thinking and problem solving
• Taking initiatives
• Concern to the order and attention to details