Retail Trainer Full Time

Job Purpose

Develop and implement retail training programs and career development initiatives in line with the best practices to attract, measure and build a strong and competent workforce, meeting, and exceeding world class standards to fully achieve the Retail Operations Department’s growing needs, plans and vision.

Principal Accountabilities

Policies, Systems, Processes and Procedures
Implement approved retail business policies, processes, systems, standards and procedures to ensure all training activities and programs are aligned with company and management system standards.
Recommend improvements in internal processes against best practices in pursuit of greater efficiency and productivity to align with retail latest acquired quality management systems certifications.
Supervise ongoing trainings through feedback about trainees to ensure the process is ongoing, consistent and that the knowledge provided is well absorbed by employees.
Comply with the requirements of the integrated enterprise risk management system associated with retail training activities and suggest with line management possible approaches to mitigate risks.
Ensure new systems and processes training are provided to encourage successful rollout, continued success and improvement in operations.
Conduct site audits in relation with management systems and safety requirements to ensure compliance to organization’s policies and standards.

Relationship Management
Develop and maintain excellent relationship with internal and external business partners and departments with the highest standards of work ethics to ensure all requirements are being met and delivered effectively.
Liaise with various business units to create relevant technical and soft skills learning courses as required to enhance employee’s competencies.
Work closely with business unit representatives and colleagues across the group to accomplish business targets.
Interact with employee across retail site operations group on matters related to leadership development to equip individuals with management and supervisory skills.
Collaborate with external party service providers for the provision of compliance trainings and workshops to meet the legal and business requirements.

Reporting
Communicate effectively with line management the up-to-date retail training plan calendar, records and accomplishments as required for business review.
Report to line management the current training matrix and monitored targets to ensure achievement of goals.
Impart monthly reports and inputs to keep track with the department’s progress and achievements for business review.
Recommend solutions with line management when project challenges arise to determine appropriate plan of actions.
General
Facilitate and supervise and coach in assessment center for retail site operations job openings to support employee mobilization and career advancement process.
Review and supervise retail field training activities and observation reports to establish accurate data and implementation.
Analyze training cost center budget and provide recommendation with line management to support the department’s saving initiatives.

Additional Principal Accountabilities

Educational Requirement:

• Bachelor’s degree, with a specialised training in Learning and Development

Experience Requirement:

• With at least 5-8 years of relevant experience in Retail Training and Development

Skills Required:

• Good relationship management skills
• Good project management skills
• Leadership and motivational skills
• Public speaking skills
• Ability to facilitate development programs for different levels
• Ability to conduct Training Needs Analysis process
• Knowledge in training assessment tools and methodologies
• Ability to design and implement learning and development framework
• Ability to supervise employee’s learning growth