Log In
Sign Up
Rooms Reservations Agent Jobs in Dubai, UAE
About the Job:
The main duties and responsibilities of this role are:
- Have full and up to date knowledge of the hotel products and services.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
- Check arrival reports: Reservations Entered on By, 7 days, 3 days prior to arrival and 24 hours prior to arrival.
- Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
- Actively participate in maximizing revenue through up-selling.
- Follow up on non-guaranteed and waitlisted bookings
- Handle no-shows and cancellations efficiently
- Maximize selling opportunities by adding customer value at every opportunity.
- Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
- Prepare, update and file all correspondence relating to room sales
- Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
- Assisting on guest visa inquiries
- Handling Group Reservations by communicating with the Events/Sales Department
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Fluent in Arabic and English language
- Previous 5 Star Luxury Hospitality experience
- Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
- Intermediate computer skills (Microsoft Office)
- Lead by Example
- Team Player – Collaborates positively and effectively with others and team
- Flexible and adaptable to changing business needs and processes
- Time Management/ Adherence to schedule
- Customer Relationship Management
- Initiative – Identifies issues or area for improvement and taking ownership to resolve.
