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Service Advisors Jobs in Dubai, UAE
Overview Of The Role
We are currently looking for competent & performance driven Service Advisors (Customer Service) to work with our Toyota & Lexus Team across the UAE. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence.
This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off. Working hours are from 8:30 am to 5:30 pm. You will also earn attractive incentive on your good performance.
What you will do
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value-added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
Required Skills To Be Successful
- Technical Diploma or High school graduate would be an ideal fit
- Able to communicate effectively
- Customer service experience will be an added advantage
- UAE National with family book
About The Team
The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.
What Equips You For The Role
The ideal candidate for this role should possess a Technical Diploma in Automotive or at least a Higschool Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars.
