Service Supervisor Full Time

Service Supervisor Jobs in Dubai, UAE

Overview of the role:

We are looking for a highly skilled Service Supervisor to join our team in Dubai (DIP-2). The role acts as a key link between customers and the workshop, ensuring all service needs are addressed promptly, accurately, and with a high level of professionalism. You will be responsible for leading a team of Repair and Master Technicians, ensuring exceptional service delivery, efficient workshop operations, and strong customer satisfaction.

What you will do:

• Allocate and schedule job cards to technicians based on skill level and workload to ensure efficient throughput.
• Conduct quality checks on completed jobs and monitor warranty processes.
• Review workshop performance metrics such as hours sold, idle hours, and margins, preparing reports for management.
• Build and maintain strong relationships with customers through transparent communication and service updates.
• Prepare service quotations, reports, and secure customer approvals.
• Follow up on payments and ensure timely job closure with no aged WIPs.
• Drive revenue through upselling, preventive maintenance recommendations, service contracts, and supplementary estimates.
• Ensure compliance with company and ISO documentation standards.
• Support the achievement of monthly revenue targets and customer satisfaction index (CSI) goals.

Required skills to be successful:

• Diploma or Bachelor’s degree in Automobile, Marine, or Mechanical Engineering.
• Minimum 10 years’ experience with an authorized dealership, preferably in marine engines, including at least 5 years in a supervisory role.
• Strong knowledge of workshop processes, service contracts, warranty policies, and technical concepts of diesel engines, driveline, and electrical systems.
• Excellent communication, leadership, and customer-handling skills.
• Proficiency in MS Office, SAP, ARIBA, CRM/DBM.
• Fluent in English (Arabic an advantage).
• Valid UAE driving license

About the team:

You will be part of a high-performing Post Product Service (PP Service) department, reporting directly to the Service Manager and leading a team of Repair Technicians and Master Technicians. The team works collaboratively to deliver efficient workshop operations, meet service KPIs, and maintain high levels of customer satisfaction.

What equips you for the role:

• Proven experience in managing service operations within a dealership or marine environment.
• Strong leadership and team management capabilities with a results-oriented mindset.
• Technical and analytical thinking with a proactive approach to problem-solving.
• Ability to multitask and perform effectively under pressure.
• Commitment to customer satisfaction and service excellence