OVERVIEW/BASIC FUNCTION:
Ensure that all training and development and company standards are met, including scheduling and facilitating existing programs, implementing new programs.
RESPONSIBILITES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Conduct regular Rosewood Brand Standards / LQA spot checks within the hotel, in all operational departments.
• Ensure that the Daily Reviews are well conducted in all departments and update the process / form where required. Make sure everyone is aware of Rosewood Core values & Principles and are inspired by its’ philosophy.
• Coordinate the Departmental Trainers
• Ensure accuracy in “On the Job” Trainings’ delivery.
• Ensure a smooth onboarding process for all associates
• Conduct all 30 and 45 days’ ITP checks in order to assure proper follow up on all associates during probation.
• Conduct 60 days and 80 days of Rosewood Brands standards and LQA Pulse checks.
• Facilitate the development of the Rosewood Academy programs
• All other duties as required and directed by the Director of Talent & Culture and/or Talent & Development Manager.
QUALIFICATIONS:
• Experience: Minimum 1 year as a hospitality Trainer and / or administrative assistant within the Training Department in a Luxury Hotel environment. Previous operational experience also desirable.
• Education: Bachelor’s degree in hospitality, hotel management, Human Resources or a relevant field of work or an equivalent combination of education and work-related experience.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
• Language: Required to speak, read and write English perfectly. Fluency in other languages preferred.
