Interpreter Full Time

• Pro-actively participates in collaboration with the Line Manager to meet the division’s strategic and operational goals.
• Adheres to the division’s policies, procedures and standards while ensuring compliance with applicable regulatory bodies.
• Provides recommendations towards improving the division’s policies and procedures wherever applicable.
• Contributes towards an innovative culture of continuous improvement for enhancing operational efficiency and effectiveness.
• Participates in meetings and maintains professionalism and confidentiality as per the organization’s standard code of conduct.
• Timely completion of personal performance evaluation cycle and any other mandated learnings or organizational requirements.
• Greets patients and guests in a professional, friendly, and courteous manner to exhibit the asset’s image as per MH’s standards.
• Assists limited English proficient patients, family members and caregivers by facilitating the communication process.
• Dialogue from one language to another including patient histories, physician and patient interactions, and nursing-patient dialogue often under stressful situations using medical terminology.
• Conducts medical interpreter language services throughout the facility’s clinical care and treatment locations as required (in person, virtual and telephone call center platforms) based on service demand
and operational necessity.
• Serve as a witness for Patient Consents Forms (in the absence of Arabic speaking caregivers) where applicable.
• Models and promotes a culture of empathy, respect and “patients first” for all interpreter service activities.
• Maintains full compliance with all applicable patient safety and confidentiality standards and regulations.
• Ensures patient respect, dignity and cultural sensitivity always.
• Complies with all departmental and contract partner policies, procedures, guidelines and instructions.
• Conducts additional medical interpreter related duties as assigned.
• Attends to all incoming calls, screens, and directs calls to the concerned caregiver when necessary and relays medical information to patients under the guidance of the relevant physician.
• Communicates with patients to provide, obtain, or clarify information pertaining to requested medical reports.
• Translates the physician’s questions/responses to the patients in their native language as requested and relays the patients’ answers back to the physician using the correct medical terminology to ensure clarity
and understanding.
• Ensures the availability of stationary and medical pamphlet where applicable; including but not limited to attendance forms, blood glucose diary and nutrition advice leaflets.
• Performs other administrative activities such as archiving, filing and document preparation.
• Exercises top-notch desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff, and visitors.
• Versed in hospital and applicable regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios.
• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient’s native language.
• Assists in translating medical text from English to Arabic on behalf of internal customers; may translate patient education information as specifically requested.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
• Maintains strict patient confidentiality in accordance with Mubadala Health’s policies and standards.
• Participates, as a condition of assignment, in continuing annual medical interpreter/ translator training.
• Provides occasional services outside of normal working hours on as as-needed basis.
• Conforms to all regulations without exception.
• Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families.
• Adheres to all accepted patient identification and safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
• Prioritizes workload.
• Participates and contributes to Department meetings.
• Coordinates issues as appropriate with Service Line Manager.
• Maintains confidentiality with patients, staff, and guests.
• Practices exceptional customer service and professionalism.
• Performs data entry as assigned.
• Shift work to meet operational needs
• Other duties as assigned/requested.

Required:

• Certification as an interpreter.
• Two (2) years of work experience in a healthcare setting.
• Knowledge of medical terminology.
• Excellent administration and coordination skills.
• Ability to communicate and relay messages to patients in a culturally sensitive manner.
• Analytical and problem-solving skills.
• Practical knowledge in the Microsoft Office suite.

Desired:
• Bachelor’s Degree.
• Experience as a medical interpreter in a JCIA facility.