The jobholder is responsible for collecting, reviewing and submitting the required documentation to process warranty claims in line with Corporate policies and/or procedures laid out by the Principals. The role also involves ensuring payments for processed claims are received from the Principal on time and the parts replacement process conforms to set Warranty Guidelines.
The jobholder acts as a mediator between the Principal manufacturer and the customer to make claims on any vehicle defects, occurring, typically, within the warranty period or make “good-will “exceptions post period as permissible.
Qualifications
Experience
Knowledge & Skills
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