Customer Experience Executive  Full Time

Customer Experience Executive Jobs in Dubai, UAE

ROLE SUMMARY
This role is responsible for using the Customer Experience discipline to change overall cultural thinking and put customer first in all our designed experiences. Day to day, it turns our deep customer understanding into specific design projects, leads, supports, or guides the projects and how they come to life.

ROLE PROFILE

• Plan and execute of cross-functional end-to-end projects to redesign customer journeys.
• Use research, data, and best-practices to form and validate solutions.
• Create journey maps, service design blueprints and prototypes to solve challenging Customer Experience problems.
• Objectively evaluate and refine concepts based on learnings from user testing validation.
• Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project.
• Present the team’s work to stakeholders and executives.
• Develop a strong understanding of Majid Al Futtaim key customer journeys.
• Manage implementation process of journey pilot and assisting in adapting changes of the final product as required.

REQUIREMENTS

• Bachelor’s Degree in Design Thinking, Innovation, Human-Centred design or equivalent.
• 2 to 3 years of experience at the same role.
• Strong business communication and presentation skills.
• Proficient in English.