DC Customer Service Executive Jobs in Dubai, UAE

Job Description

Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
Coordinate with IT to resolve DC related issues promptly.
Provide feedback to the brand regarding their shipments to improve processes and address concerns.
Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.
Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.
Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system
Ensure all the DC SLAs are met without fail
Provide timely feedback to the operations team to achieve 100% of assigned task
Take ownership of DC report publishing in a timely manner
Train the Operations staff on DC SOPs
Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity
Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)
Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.

Your Skills and Experiences

Bachelor Degree in related field
2+ years work experience in Retail or Supply Chain
Advanced knowledge of MS Office (Excel, PowerPoint…) and analytics
Very good verbal and written knowledge of English.
A strong communicator who can understand and manage the requirements of customer
A process minded person with strong planning and organizational skills
Should have “can do” attitude and ready to learn new things
Should be a problem solver and should have an analytical mind