IT Engineer Full Time

IT Engineer Jobs in Sharjah, UAE

Job Responsibilities

• Monitor, triage, resolve or escalate IT Service Desk tickets assigned to the team’s escalation queue based on priority.
• Perform real-time monitoring of various IT Infrastructure components to ensure services are available by taking proactive actions and responding to alerts or notifications from the various monitoring tools.
• Assist in the design and delivery of technology training and awareness sessions or workshops as assigned and when needed.
• Conduct research on software or products to justify recommendations and to support purchasing efforts.
• Create and maintain documentation as it relates to system configurations, mapping, processes and service records.
• Use scripting and automation tools to identify opportunities for improvement and workload reduction.
• Assist in the management, operation and administration of various systems, devices or various other infrastructure components.
• Provide support and assistance to senior engineers, developers and specialists in the team when assigned and as necessary.
• Ensure that recommendations and principles of systems security controls are maintained and adhered to, including system event logging, security monitoring and reporting, security policies and hardening, user access management, disaster recovery and restoration procedures, software and hardware patching and more.
• Participate in various IT projects as needed.

Qualifications, Experience and Skills Required

• Bachelor’s degree in an information technology related field.
• IT certifications in related technologies (e.g., VMware VCP, CISSP, Linux+, AWS/Azure, MCSE, SCCM, ITIL, Apple ACSP, PMP, Network+, CCNA, A+).
• Experience in managing cloud infrastructure and/or SaaS systems.
• Knowledge of Windows, macOS and Linux, including desktop and server flavors.
• Ability to work collaboratively within a team and to effectively work with faculty, staff and students on the use of technology.
• Experience with scripting, development and automation methods (Bash, Python, Perl, PowerShell).
• Exceptional customer service skills.
• Strong problem solving and analytical skills.
• Excellent communication skills in written and spoken English.
• Ability to effectively prioritize and execute tasks in a high-demand environment.
• Adaptability to change and great critical-thinking skills.
• Ability to maintain strict confidentiality.
• Willingness to work flexible hours.

How to Apply

• Interested applicants should fill out the IT Engineer – Systems Administration (Part-time) Application
• Should your candidacy for employment be successful, you must provide documentation of being fully vaccinated against COVID-19 before you will be able to access academic or administrative areas at AUS.  Due to the time it takes to become fully vaccinated, you may want to begin that process as soon as possible if you haven’t already.
• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one’s qualifications.