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Patient Admin Executive Jobs in Abu Dhabi, UAE
Job Description
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on a daily basis.
- Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
- Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.
- Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
- Works in accordance with the documented OSH procedures and instructions, specific responsibilities.
- Is familiar with emergency and evacuation procedures.
- Notifies OSH hazards, incidents, near misses, and issues and assists with the preparation of risk assessments and incident reports.
- Complies with waste management procedures and policies.
- Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
- Uses appropriate personal protective equipment and safety systems.
- Let me know if you’d like these categorized or formatted differently.
Responsibilities
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on a daily basis.
- Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
- Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.
- Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
- Works in accordance with the documented OSH procedures and instructions, specific responsibilities.
- Is familiar with emergency and evacuation procedures.
- Notifies OSH hazards, incidents, near misses, and issues and assists with the preparation of risk assessments and incident reports.
- Complies with waste management procedures and policies.
- Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
- Uses appropriate personal protective equipment and safety systems.
- Let me know if you’d like these categorized or formatted differently.
Qualifications
- Preferably a graduate in any discipline.
- Minimum 1-year experience as a receptionist in a patient-focused environment and operation of multi-line switchboard system is preferable. Interest to work in a hospital-related environment.
- Proficient technology application skills; basic MS Office (Word, Excel, & PowerPoint), MS Outlook & Internet Explorer skills.
- Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
- Patient-focused; service-oriented; patient and understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Ability to work independently with minimal supervision.
- Reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
