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Receptionist Front of House Jobs in Dubai, UAE
Job Description
As the first point of contact for the school, the Receptionist plays a pivotal role in creating a distinguished and welcoming experience. This position ensures that every interaction with parents, prospective families, visitors, staff, and students reflects the school’s values of excellence, courtesy, and professionalism.
Key Accountabilities
Provide accurate, comprehensive, and timely information relating to all areas of school life, including location, curriculum, admissions procedures, and tour arrangements, to ensure a seamless and professional customer experience.
Manage all telephone and in-person enquiries with the highest standard of courtesy, directing queries to the appropriate staff with efficiency and discretion.
Extend a warm and professional welcome to all visitors, upholding the school’s reputation as a centre of excellence.
Actively support the Admissions team by following up with enquiries, assisting with lead conversion, updating the CRM system, conducting school tours where required, cross-referring families to other GEMS schools with availability, and assisting in enrolment-related events.
Maintain proactive communication with new and prospective parents, ensuring that all feedback and concerns are handled promptly, professionally, and effectively.
Uphold and promote GEMS Education’s policies, procedures, and code of conduct at all times.
Attend staff meetings and contribute to committees as required.
Skills
Skills & Qualifications
Bachelor’s degree(mandatory requirement).
Outstanding command of the English language, both verbal and written.
Strong organisational and administrative skills with the ability to prioritise and manage multiple tasks in a fast-paced environment.
Exceptional interpersonal and customer service skills with a polished and professional manner.
Confident and comfortable engaging with diverse groups of people, ensuring a warm, positive, and lasting impression.
Ability to remain calm, composed, and efficient during peak periods.
Fluency in a second language is considered a strong advantage.
