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Service Advisor Jobs in Dubai, UAE
Overview of the role:
As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention.
What you will do:
- Build long-term relationships with customers to ensure loyalty and retention.
- Achieve monthly revenue targets by upselling services and managing discount control.
- Consult customers throughout the service process to ensure vehicles are fixed right the first time.
- Coordinate with the Production Team to provide timely vehicle progress updates to customers.
- Explain the work performed and associated costs at vehicle delivery to highlight the value of services.
- Manage and resolve customer complaints effectively to sustain and improve Customer Service.
- Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.
Required skills to be successful:
- Strong customer handling and interpersonal skills.
- Technically proficient with product and process knowledge.
- Good communication skills in English; basic Arabic is preferred.
- Working knowledge of MS Office; SAP knowledge is a plus.
- Honest, responsible, culturally sensitive, and team-oriented.
About the team:
- You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation.
- What equips you for the role:
- Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
- 3–5 years of experience in the automotive industry, preferably in a service role.
- Proven track record in customer engagement and revenue generation.
